These terms govern the provision of any device support services (“Services”) provided by iPlayPower.

iPlayPower provides you with access to and use of the Services subject to your compliance with the Terms. iPlayPower reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old, and that you have the right, capacity and authorization necessary to legally bind yourself to these Terms.

Authorization to Access your Mobile Phone or Tablet Device

You acknowledge that by your use of the Services you are authorizing iPlayPower to access and control your mobile phone or tablet for the purposes of diagnosis, service and repair.

In connection with delivering the services iPlayPower may download and use software, gather system data and access or modify your device’s settings. By accepting these terms, you hereby grant iPlayPower the right to download, install, and use software on your device to gather system data, repair your device and change the settings on your device while performing the services.


Any verbal quote given by iPlayPower is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate of the price and not an assurance that the product or service will be sold at that price.

Any written quote will be provided by iPlayPower at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no further work will commence without explicit client approval.

Legal Rights

The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to iPlayPower. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative.

If equipment is left with iPlayPower and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and it becomes the sole property of iPlayPower. You agree to hold iPlayPower harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

Backup Services & Potential Data Loss

While iPlayPower will make all reasonable efforts to safeguard the contents (data) stored on your device, you understand and agree that prior to contacting or allowing iPlayPower to perform diagnostic, repair, or other services on your device, it is your responsibility to back-up the data, software, information or other files stored on your device’s memory if you so desire. You acknowledge and agree that iPlayPower and/or its thirdparty service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.


iPlayPower agrees not to disclose any information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of iPlayPower subject to confidentiality agreements or as required by law. If for any reason you are unable or unwilling to provide access to your device for testing, iPlayPower will not provide warranty service for labor. Any need for service after the repair for any reason will incur a $35.00 fee for reopening and seal replacement.


All work must be paid for in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.

Limited Liability

iPlayPower shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service. In no event will iPlayPower be liable for any damage to the mobile phone/tablet/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if iPlayPower has been advised of the possibility of damages or loss to persons or property. iPlayPower liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services. The client and iPlayPower agree that the sole and exclusive remedy for unsatisfactory work shall be, at iPlayPower option, additional attempts by iPlayPower must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of iPlayPower services would be much greater if iPlayPower undertook more extensive liability. The client is aware of the inherent risks of injury and property damage involved in mobile device repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the device or recover data, including those that may result from the negligence of iPlayPower, and assumes any and all known risks of injury and property damage that may result.

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