PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU
These terms apply to every diagnostic or repair service provided by iPlayPower. By signing below, the customer confirms receipt of this privacy, data-security and replacement-part notice before the device is accepted; accepts these terms; and authorizes only the work approved on the work order or later in writing.
1. Customer authority. The customer represents that they are at least 18 years old and are the device owner, or have the owner's authority to request service, approve charges, and permit necessary access. iPlayPower may refuse service if ownership, authorization, safety, legality, parts availability, or repair feasibility is uncertain.
2. Authorization and access. The customer authorizes iPlayPower to inspect, open, test, diagnose, repair, configure, calibrate, update, and change settings only as reasonably necessary for the requested service. iPlayPower may use diagnostic or manufacturer software and collect system information. The customer should provide only the password or access needed for the repair. If required access is not provided, iPlayPower may be unable to complete testing or verify warranty performance.
3. Privacy and security practices. iPlayPower limits access to functions reasonably necessary to diagnose, repair, test, or document the requested service. It keeps checked-in devices in controlled custody; treats passcodes and customer data as confidential; does not intentionally view, copy, retain, or disclose customer content except as needed for an authorized data service, an authorized service provider, prevention of harm, or compliance with law; and removes temporary access information from ordinary repair records when no longer needed. No security practice eliminates every risk.
4. Customer data precautions. Before check-in, the customer should back up important data and, when appropriate, factory-reset the device or wipe data that has already been backed up. The customer should share only the access required for the repair; use a temporary password or passcode for any shared access; and log out of email, banking, social-media, cloud-storage, password-manager, health, payment, and other applications or websites containing sensitive data. SIM cards and external storage should be removed unless needed for testing.
5. Washington privacy rights. The customer's right to privacy is protected by Article I, section 7 of the Washington Constitution and Washington law. Washington law also protects against cybercrimes under chapter 9A.90 RCW, including electronic-data theft, electronic-data tampering, spoofing, and computer trespass; disclosure of intimate images under RCW 9A.86.010; criminal impersonation under RCW 9A.60.040; and identity crimes under chapter 9.35 RCW. Privacy violations may be referred for criminal prosecution, and violators may be liable for damages, including mental pain and suffering caused to a customer's business, person, or reputation.
6. Replacement-part disclosure. iPlayPower is an independent repair provider and may use new aftermarket, premium aftermarket, refurbished-original, used-original, or original-manufacturer parts. Replacement parts may be supplied by a source other than the device's original manufacturer. When applicable, the selected part category will be identified in the approved quote, product description, or work order. iPlayPower does not sell parts separately.
7. Parts pairing and features. A part may require manufacturer configuration, calibration, serialization, or programming. Depending on the device, part, software, and available tools, the device may display a Parts and Service History entry or part message. Features such as battery-health reporting, True Tone, fingerprint recognition, refresh rate, or automatic calibration may also differ. Known material limitations will be disclosed when reasonably identifiable.
8. Quotes and approval. Verbal estimates are preliminary, and written quotes are valid for seven days unless stated otherwise. If inspection reveals additional damage, a different model, unavailable parts, or increased cost, iPlayPower will not perform additional billable work without customer approval. Taxes, special-order deposits, expedited shipping, data services, and unrelated repairs are additional when disclosed and approved. 9. Payment and special orders. Payment is due in full when service is completed and before the device is released. Special-order parts may require a deposit and may be nonreturnable after ordering if disclosed before purchase. Any late fee, collection charge, storage fee, or recovery cost will apply only if stated in the approved work order and permitted by law.
10. Backup and data-loss risk. The customer is responsible for maintaining a current backup. Repair, diagnosis, software restoration, manufacturer configuration, preexisting damage, storage failure, encryption, malware, liquid exposure, or component failure may cause data loss or require a reset. iPlayPower will use reasonable care but does not guarantee data preservation, recovery, integrity, or compatibility unless a separate written data-recovery service expressly states otherwise.
11. Preexisting damage and repair risk. The customer authorizes disassembly with the understanding that hidden damage, prior repairs, corrosion, weakened glass, swollen batteries, stripped fasteners, adhesive failure, frame deformation, or component age may become apparent or worsen during ordinary repair procedures. iPlayPower is not responsible for preexisting conditions or for failures not caused by a lack of reasonable care.
12. Water resistance. Opening a device disturbs its factory seal. iPlayPower may install a replacement seal when appropriate, but no repaired device is represented as waterproof, and the original water-resistance rating is not guaranteed. After repair, the customer should keep the device away from liquids, steam, pools, showers, and high-humidity environments.
13. Limited 90-day warranty. Unless a product page or written quote states otherwise, installed parts and repair labor are warranted for 90 days from completion against defects in the installed part or workmanship. The remedy is reinspection and, at iPlayPower's option, correction, replacement of the covered part, or refund of the amount paid for the covered service. Exclusions include cracks, impact, bending, pressure, liquid or moisture exposure, tampering, misuse, software issues, unrelated failures, preexisting conditions, customer-supplied parts, and subsequent damage. Warranty service requires return of the device and reasonable access for testing. There is no reopening or seal fee for a valid covered claim. A $35 diagnostic, reopening, and seal fee may apply to a noncovered, unrelated, or untestable return after disclosure and approval.
14. Unclaimed devices. iPlayPower will attempt notice using the contact information provided. A completed device not collected within 60 days after notice may incur disclosed storage charges and may be treated as abandoned or otherwise handled only as permitted by applicable law. Outstanding authorized charges remain due. The customer must keep contact information current.
15. Limitation of liability. To the fullest extent permitted by law, iPlayPower is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from the service. For any claim involving the service, aggregate liability will not exceed the amount paid for the service giving rise to the claim, except where a different remedy or limitation is required by law. Nothing in these terms waives any right or remedy that cannot legally be waived.
16. Entire repair agreement. These terms, the signed work order, the approved quote, and any written change approval form the repair agreement. If a model-specific product description or written quote conflicts with these general terms regarding price, part category, turnaround, or warranty, the more specific written term controls. Washington law governs. If one provision is unenforceable, the remaining provisions continue to apply.